Get Extra 15% OFF with code GRACIAS at checkout! & FREE SHIPPING in all US orders of $100 or more!
Get Extra 15% OFF with code GRACIAS at checkout! & FREE SHIPPING in all US orders of $100 or more!
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Terms & Conditions

PRIVACY POLICY

We do not sell or share any customer information with third parties. Our online security provides ordering with maximum security and privacy.

If you would like us to STOP sending you emails, please contact us to hello@lulaland.net

PAYMENT POLICY

lulaland processes your payment via Shopify Payment Options (major Credit cards and Paypal). You will receive the order detail and confirmation via e-mail after you place the order.

OUT OF STOCK POLICY

If you ordered an item that happens to be out of stock and not reflected on our site, we will notify you via e-mail.

A refund or exchange of merchandise will be offered.

GIFT WRAP

Our clothes are shipped nicely in colored tissue paper with a cute sticker and a gold twine bow

Unfortunately we can not offer gift wrapping for discounted merchandise.

 

RETURN POLICY

Returns are accepted for store credit or equal merchandise only. Returns must be made within 14 days of order date and they must be pre-authorized by email prior to sending merchandise back, no exceptions. Returned merchandise must be unworn, unwashed and in its original packaging. We do not refund shipping fees.

Please keep in mind that all shipping cost is on customers. If you have any questions, please email us at hello@lulaland.net

All sale merchandise is final sale: No returns, No exchanges, or No store credit given.

Damage/defect claims must be claimed within 5 business days of package arrival. We do not accept returns after 14 days from receipt of purchase.

Please contact us to hello@lulaland.net

Subject: Online Return / Exchange

and wait for our confirmation to ship back your item.

Please note, you are responsible for the cost of shipping merchandise back to us and the new shipment of your exchanged product. We are not responsible for missing packages. Once we have received your return we will process store credit or exchange within 5 business days.

STORE CREDIT

No expiry date. Please keep the original store credit code.

PRODUCT DESCRIPTIONS

lulaland’s descriptions and photographs of the products attempt to be as accurate as possible. However, lulaland does not warrant that product descriptions or other content of any lulaland services is accurate, complete, reliable, current, or error-free. If a product offered by lulaland itself is not as described, your sole remedy is to return it in unused condition. We reserve the right to make changes to our site, policies, service terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

GENERAL INQUIRIES

We are here to help! Please email us to: hello@lulaland.net